Managed Services

Remote Infrastructure Management/Monitoring

With the development of technology, hardware failure has come down drastically but software failure has started increasing. Unlike earlier days a simple break-fix model is not enough to ensure high user satisfaction levels. What is required is managing and monitoring to ensure higher uptime of the equipment. In short, today there is greater need of proactive service when compared to reactive service and the Managed Service Provisioning from Choice has the answer.

Choice has focused on the client’s security need and as a result the solution is delivered with high end hardware and software firewalls – data security is not that vulnerable. The software tools that are used to provide this service now come with encryption – the latest being 256 Bits rolling encryption with VPN.

Every act of the MSP administrators is logged and a detailed log of the activities done by the admin is readily available and generated electronically. Our legal fraternity has contributed its share in the form of – enforceable Non Disclosure Agreements (NDA).

At Choice Solutions we believe, any service provisioning is successful only if it is highly process driven and less dependent on people at the helm of affairs. With this in mind we have the relevant flow charts – all – as per ITIL and ITSM standards applied. Checks and balances have been established. The required fall backs have been thought about and made them ready and the process has been drawn up to face a high scalability. Thus Process, Technology and People deployed to resolve the proactive need of every client is the unique strength of Choice.

Onsite IT Infrastructure Management Services is the segments where we understand the critical requirement for providing assured network uptimes, availability of data and IT resources. To go with this, over the past few years we have managed for some of our clients a number of complex IT infrastructures and have also gained substantial expertise in providing Infrastructure Management Services. In every On Site engagement of Choice Solutions ensures:- 

· A Single Point of Contact for all IT Maintenance needs of Client. 

·  End users get optimum up time of their IT equipment.

·  Work with various vendors to enable Client to get the services as committed by vendors.

· Plan and implement proactive support initiatives to reduce breakdown calls, faster recovery at the time of a breakdown.

We offer services such as:

· Managed Services

     - Remote Infrastructure Management/Monitoring Services

     - On-Site Facilities Management Services

· IT Maintenance/ Consulting

     - Comprehensive AMC as well as Non Comprehensive AMC

     - Professional Consulting

·  Augmentation and Recruitment

·  Product Sales (Software & Hardware)

·  IT Hosting Services