At Choice Solutions we believe, any Service provisioning is successful only if it is highly process driven and less dependent on people at helm of affairs. With this in mind we have generated & follow the relevant flow charts - all - as per ITIL and ITSM standards. Checks and balances have been established. Needed fall backs have been thought about and made ready and the process itself has been drawn up to face high scalability. Thus Process, Technology and People deployed to resolve the proactive needs of every client are the unique strength of Choice.


Our RIMS offerings include:-

· Call Management

· Inventory Management which is Location independent with

· Complete PC Inventory and Configuration of Workstations, Laptops, Servers

· LAN, WAN, Mobile and Remote Users behind NAT and Firewalls

· All hardware eg CPUs, PCI cards, memory and drives with user notes

· All installed software with

· Licenses, version numbers, path and description.

· System information from DMI and SMBIOS including:

· PC make, model, serial number, mother board type

· OS information, version number and service pack.

· Patch Management.

· Complete Automation for Patch Discovery and Deployment Patch.

· Location, Deployment Method and Parameter Control Reliable and up to date Patch  Data Base with Complete RollBack.

· Asset Management offered by Choice includes a Solution provides a fast, accurate and up to date Audit and Discovery of the entire computing infrastructure. Automatically recurring computer audits and change monitoring features, keep the inventories up-to-date and accurate at all times.. The key features include:

· Automatic Baseline and Scheduled Computer Audits.

· A Centralized Inventory Repository that is always available with Complete hardware and software profile is stored on the server with Software License compliance.

· Software deployment.

· Network Monitoring & alerts

· Network Policy enforcement

· Customized reports

· Monitoring of equipments supporting SNMP ( ups, routers etc)